Are you having trouble opening the pump for the newest product you bought? Well I have a quick fix for you. Normally you would put your finger on this part of the pump and twist it open, but sometimes they can get really tough to open.  Take the pump out of the bottle, rinse off the shaft and dry it. Then you're going to firmly grip the shaft just under the collar of the pump and firmly twist to the right. That will pop the pump open, put the pump back in the bottle and you're ready to use your new product. I hope that helps!


Thank you for this tip. I often have trouble releasing top on soap dispenser. This worked a treat.

Sue April 06, 2021

If you can’t grip the shaft well to twist the pump, try wrapping a rubber band around the shaft to get a better hold! Thanks so much for this tip. Finally got my shampoo and conditioner open!

Shania January 25, 2021

Didn’t work for me & I had my husband attempt it w/his strength & still a no go. Pretty frustrating.

Katie January 25, 2021

After years of frustration with pumps on soaps and lotions finally a solution. It worked! Thank you for making us aware of this fix. Much appreciated.

Marilyn Petric January 25, 2021


lins January 25, 2021

After washing, drying, and having to use pliers to hold the shaft, the top broke off.

Diane Larson January 25, 2021

Well THAT didn’t work.

St. Ives, you suck!!! Taking this back to the grocery store for one that opens.

Frenchy January 25, 2021

Thank you. I had to soak the plunger in hot water before it would pop.

Lorraine Keef January 25, 2021

Thank you!

Erica January 25, 2021

I think this is a terrific helpful idea. But what is wrong with corporate America that charges us so much for a product we can’t open easily? JMO.

Nancy January 25, 2021

A life time of frustration – resolved! Thank you sooo much.

Judith Lachance-Whitcomb January 25, 2021

Thank you so much for this! It’s such a small and simple trick but it helps lots!

Diana January 25, 2021

Thank you!! Thus is so helpful!

Lesley January 25, 2021

Had this issue with an Alba Botanical pump! Woman, you’re an angel!

Julie June 02, 2020

Wow! Messy, but it worked. It is annoying to buy the product but not be able to use it. Thank you!

Cande Carroll April 04, 2020

Thank you for saving my sanity!!! FYI for anyone having a tough time holding onto the shaft…I used a silicon pot holder and it held super tight.

Courtney February 24, 2020

Correction on my post.. darn spellcheck! New little trick, not truck.. lol

Christine January 20, 2020

Thank you so much. I was so aggravated trying to open my brand new expensive lotion..and was dreading shipping it back and waiting for a new one.. your tip was awesome and worked in a flash!! Great learning a new little truck!! Thanks

Christine January 20, 2020

Well, that saved me about 10 “Our Father”’s and 10 “Hail Mary”’s! Thank you. I seem to always have trouble with Alba Botanical pumps. Do these companies do any user testing? Thanks again.

Richard Landry January 15, 2020

Thank you, thank you, thank you!
I can’t tell you how many times a pump bottle became a pour bottle due to a stubborn pump-frustrating!
I tried your method and had instant success with two bottles of newly purchased products. I am sooo grateful that you posted this tip.
Nita Dean

Nita Dean January 15, 2020

Completely useless! this approach was not helpful at all.

Liz January 15, 2020

I was getting so aggravated trying to get my lotion to pump!!! I’ve tried for awhile..lol but thanks to you, I had it open in seconds.. Thank you, thank you, thank you…

Brenda January 15, 2020

Thank you foe posting this great tip. I purchased a bottle of shower gel at L’Occitane at outlets more than an hour away. Tried to open the pump and no matter what I did it would not open. Thought I was out of luck then found your video. I tried it and worked like a charm! This was ao helpful!! 👍😉

Ann L January 15, 2020

Thank you so much! I was so frustrated and tried everything I could think of. I even had my husband try. I first read your explanation, and it worked immediately!! Then I came back and watched your video, just to watch it :) Many, many thanks! I will remember this FOREVER!!

Marsha September 20, 2019

Many thanks, two old pensioners were stumped, now we know how to do it!

Fay Prunster January 04, 2019

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